Refund and Return Policy

Last updated: [Sept. 23, 2026]

We want customers to make informed purchasing decisions. Please review product specifications, compatibility information, shipping times, and this policy carefully before placing an order.

This policy currently applies to orders shipped within the United States. Nothing in this policy limits any non-waivable rights available under applicable law.

1. Cancellation Within 12 Hours

A cancellation request submitted within 12 hours after the order is placed is eligible for a full refund, provided the request is sent to [Dajuetech@outlook.com] and includes the correct order number.

The time shown in our order system determines whether a request was received within the 12-hour period.

Submitting a cancellation request does not automatically stop fulfillment. We will confirm by email when the cancellation has been completed.

2. Cancellation After 12 Hours but Before Shipment

After the 12-hour confirmation period, fulfillment may begin immediately.

A cancellation request submitted after 12 hours may be approved only if we are still able to stop the order before it is released to Amazon FBA or handed over to the carrier.

If the cancellation can be completed, a 6% order cancellation fee will be deducted from the refund to cover non-recoverable payment processing and order handling costs.

If fulfillment can no longer be stopped, the order will be treated as shipped and cannot be canceled.

3. Orders That Have Shipped

An order is considered shipped once it has been released to Amazon FBA or physically handed over to carrier.

Shipped orders cannot be canceled, recalled, rerouted, or refunded while in transit. This applies even if tracking has not yet displayed its first update.

If you no longer want a shipped order, you must accept delivery and then request a return authorization.

Refusing delivery is not an authorized return and may result in outbound shipping, return transportation, customs, storage, handling, and carrier charges being deducted from any available refund.

4. Change-of-Mind Returns

For a return that is not caused by a defect, shipping damage, or our fulfillment error, you must contact us within 14 calendar days after confirmed delivery.

To qualify for a change-of-mind return:

• You must obtain a Return Merchandise Authorization before shipping anything;

• The product must be returned to the address provided by our support team;

• The product must include its original packaging, manuals, accessories, cables, parts, gifts, and promotional items;

• The serial number must match our sales and shipment records;

• The product must not be modified, damaged, abused, improperly installed, or returned with missing components;

• The return must be shipped within 7 calendar days after authorization;

• The return must use a trackable and adequately insured shipping service.

Do not return a product to the address printed on the original shipping label unless our support team specifically authorizes that address.

Unauthorized returns, cash-on-delivery returns, or products sent to an incorrect address may be refused and may not qualify for a refund.

5. Return Shipping and Original Shipping Costs

For change-of-mind returns, the customer is responsible for all return shipping, insurance, customs documentation, duties, taxes, brokerage charges, and other return-related costs.

Depending on the original fulfillment location, the designated return facility may be located in the United States or China. International return shipping can be expensive. Please consider this before completing your purchase.

Original outbound shipping charges are not refundable for change-of-mind returns.

If the order received free or subsidized shipping, the actual outbound shipping expense paid to fulfill the order may be deducted from the refund to the extent permitted by law.

We do not accept cash-on-delivery or postage-due returns.

6. Product Condition and Restocking Deductions

An unopened product returned in new and resalable condition may qualify for a refund of the eligible product price, less any applicable costs described in this policy.

Opening a package solely for reasonable inspection does not automatically disqualify a return. However, products showing use, installation, extended testing, cosmetic wear, missing or damaged packaging, missing accessories, changed or removed serial labels, user-caused damage, or other loss of resale value may be subject to a documented restocking deduction of up to 20%.

A product that is materially damaged, altered, incomplete, unsanitary, or no longer reasonably resalable due to the customer’s actions may be rejected or may receive a substantially reduced refund, to the extent permitted by law.

The exact deduction, if any, will be based on the condition of the returned product and the reasonable cost of inspection, repackaging, replacement components, restoration, or loss in resale value.

7. Defective, Incorrect, or Damaged Products

If you receive an incorrect product, a product damaged in transit, or a product with a suspected manufacturing defect, contact us at [Dajuetech@outlook.com] as soon as possible.

Visible shipping damage must be reported within 48 hours of delivery. Other suspected defects should be reported promptly after discovery.

Please provide:

• Your order number;

• The product serial number;

• A description of the problem;

• Clear photographs or video showing the product, packaging, shipping label, and reported issue;

• Reasonable troubleshooting information requested by our support team.

We may first provide troubleshooting, replacement parts, repair, replacement, or another appropriate remedy depending on the issue and applicable law.

If we authorize the return of a confirmed defective, incorrectly supplied, or transit-damaged product, we will provide or reimburse reasonable return shipping as appropriate. Cancellation fees and change-of-mind restocking deductions will not apply to a confirmed defect or our fulfillment error.

This section does not cover damage caused by misuse, accidental damage, unauthorized repair or modification, improper installation, incompatible equipment, failure to follow instructions, abnormal operating conditions, or ordinary wear and tear.

8. Return Inspection and Refund Processing

Refunds are not issued when a return is first requested or when a return tracking number is created.

After receiving the returned product, we will inspect it and verify its identity, serial number, completeness, and condition. Inspection is generally completed within 5 business days after receipt.

We will then notify you whether the return has been approved and whether any documented deductions apply.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on the payment provider and financial institution.

We are not responsible for a return package until it is delivered to the authorized return address. If a return is lost or damaged in transit, the customer must pursue the claim with the return carrier unless we supplied the return label.

9. Exchanges and Keep-Item Resolutions

Depending on the circumstances, we may offer an exchange, replacement part, repair, store credit, or a partial refund that allows the customer to keep the product.

Any such resolution is discretionary unless otherwise required by law. It becomes binding only after both parties confirm it in writing.

10. Payment Disputes

Please contact us before opening a payment dispute. We will make a reasonable effort to resolve eligible shipping, product, or return issues directly.

Opening a payment dispute does not expand the cancellation or return rights stated in this policy. However, this policy does not restrict any rights that cannot legally be waived or any independent rights provided by a payment provider.

We reserve the right to provide the payment provider with the order confirmation, policy acceptance records, customer correspondence, tracking, proof of delivery, product serial numbers, photographs, inspection results, and other relevant evidence.