Return Policy
We want you to be fully satisfied with your purchase. If there is any issue with your order, we are here to help.
Return Window
Returns may be requested within 14 days of delivery.
Return Conditions
To be eligible for a return, items must:
- Be in original condition
- Be unused and free from damage caused by misuse
- Include original packaging and all accessories
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and clear photos of the issue.
We will offer a replacement, refund, or appropriate solution.
Return Shipping
For non-defective returns (e.g., change of mind), customers are responsible for return shipping costs.
Original shipping fees (if applicable) are non-refundable.
Return Authorization
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Return instructions and the appropriate return address will be provided after approval.
Important Notes
- Sound preference and personal listening experience are subjective and do not constitute product defects.
- We reserve the right to refuse returns that do not meet the conditions above.
- Refunds (if approved) will be processed within a reasonable time after inspection of the returned item.